The Wolkenturm has accessible seats both in the main stalls and in the Schloss and Park stalls. The same applies to seating in the Auditorium. Please note there are no handrails. The box office staff will be pleased to advise you.
We offer barrier-free listening via WLAN at all event sites. Mobile Connect streams the sound to your smartphone in real time using an associated free app or using a loan device available at the event box office. The smartphone transmits the audio signal to your headphones, hearing implant or induction hearing aid. Further information and an instruction video are available on the Website of the provider.
Glass bottles, glasses, chairs, professional photographic or video equipment, audio recording devices, selfie sticks, laser pointers, laptops, tablets, suitcases, trolleys, bulky items of any kind, knives or any items that meet the criteria of the Austrian Weapons Act (Waffengesetz).
Photographs for everyday use are allowed – we would be pleased if you tagged us on social media. Photographs that exceed the everyday use (f.e. wedding photos) are allowed, but need to be pre-announced under email@example.com, as there can be events taking place simultaneously.
Lost property is collected in the Grafenegg box office, and enquiries about lost items can be made during the opening hours (Wednesday to Sunday from 11am to 5pm, more information: firstname.lastname@example.org).
The whole castle grounds are available to visitors, except on days when there are concerts on the Wolkenturm open-air stage. On these days the area is only accessible during a period starting one hour before the start of the Prélude or three hours before the start of the concert and exclusively with a valid concert ticket.
A bus service is operated from Vienna for all of Grafenegg’s own events (the bus departs from the Musikverein, corner of Canovagasse/Bösendorferstraße). Bookings can be made before the concert, online or in the box office. The return bus ticket costs €13. The return journey departs 15 minutes after the end of the concert or the last event.
There are reductions for members of the Friends of Grafenegg, for Pluspunkt cardholders, for concerts with Tonkunstler Orchestra involvement and for people under the age of 26 – these can be claimed online. Reductions with a disability pass or Kulturpass can only be claimed in the box office on presentation of a valid pass.
For open-air events at the Wolkenturm, please note that only categories 1 to 6 have a bad-weather seat in the Auditorium. Tickets in categories 7 and 8 (lawn places) entitle you to entry to the video broadcast in the Riding School. Alternatively, if less than half of the concert has been performed or if it has been cancelled before the interval, refunds may be claimed for tickets in categories 7 and 8.
In the period immediately after ticket sales start, postage may take longer. During normal operations e-tickets and the invoice are sent within ten minutes, and tickets sent by post should reach you within a week. Please contact the box office if your tickets take significantly longer to arrive.
The event box office is in the foyer of the Auditorium indoor concert hall and is open from one hour before the start of the event either until the start of the main concert or until the end of the interval.
The Prelude concert is an introductory event designed to complement the main concert, and takes place every Saturday and Sunday in summer for Grafenegg’s own events. A ticket is required to attend the evening concert, please note that the number is limited.
There’s a pre-concert talk in the Riding School before each of Grafenegg’s own concerts during Season Sounds and the Grafenegg Festival. Admission is free with a ticket for the evening concert. You don’t need a separate numbered ticket.
Everyone’s welcome in Grafenegg however they feel most comfortable – from elegant evening dress to jeans. In summer, most gentlemen come in a summer suit without a tie and ladies wear a summer dress with a warm cardigan for the evening. When the weather is unpredictable, it’s advisable to bring rainproof and practical clothes. In winter, the selection ranges from elegant regional costume to dress trousers or jeans with shirt or blouse.
The lawn places are available at all of Grafenegg’s own events at the Wolkenturm. They are to the right, left and rear of the Castle and Park stalls. You can choose whichever place you prefer and admission is 30 minutes before the start of the concert. You’re not allowed to bring your own seat; visitors sit on blankets and may bring their own flat cushions. If the concert is relocated to the concert hall because of bad weather, lawn place ticket-holders are entitled only to the live video broadcast in the Reitschulel. Alternatively, if less than 50% of the concert has been performed or if it has been cancelled before the interval, the ticket price can be refunded. Please note that smoking is forbidded and you are not allowed to take a seat on a free chair.
You may bring bags (which may be searched on admission), plastic bottles, cushions and blankets, any items from the Grafenegg Shop, food and drink.
You’re not allowed to bring seats, professional photographic or video equipment, audio recording devices, selfie sticks, laser pointers, laptops, tablets, suitcases, trolleys, bulky items of any kind, knives or any items that meet the criteria of the Austrian Weapons Law (Waffengesetz).
In the Austrian state of Lower Austria it is not permitted to set up or park camper vans, motor homes or mobile homes on open ground outside of authorised campsites. Tents are included in this prohibition. Local campsites include Schloss Haindorf and ÖAMTC Donau Camping Krems.
The weather decision is made approximately three hours before the evening concert. It’s announced in a recorded message on our phone line, on our website and in the weather text message sent to the mobile phone number (only Austrian numbers) you’ve provided.
There is a bad-weather variant for all of Grafenegg’s own events (Prélude and evening concert). Tickets in categories 1-6 for the evening concert automatically have an assigned seat printed on them. Tickets in categories 7 and 8 entitle the holder to visit the video broadcast in the Riding School or to receive a refund (provided the concert was cancelled less than half way through or before the interval). To receive the refund, you must fill in the bad-weather form and return the tickets in person, by post or emailed as a scan. Please note that because the Auditorium and Wolkenturm are different sizes, there may be changes of category and seating position, and that adjacent seats at the Wolkenturm may be separated in the Auditorium. If there are still tickets available, holders of category 7 and 8 tickets may pay the difference for tickets in a better category.